Job Description
Summary
Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service club as a Customer Support Agent. You will be the backbone of our business by supporting and being there for our customers. You will be the face and voice of Bitpanda, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction. You will join a team of passionate professionals whose goal is to provide a world-class service to our customers.
What youll do
- Provide world-class service to Bitpandas customers, handling their requests in a timely and professional manner via ticketing system and live chat, building up long-term value for the company while increasing customer satisfaction.
- Deliver company and team targets through strategic planning, collaboration, and consistent performance focus.
- Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights.
- Continuously strive to identify opportunities to improve ways in which Bitpanda can excel at supporting its customers.
- Develop strong relationships with other departments and build an effective network to collaborate on increasing customer satisfaction and NPS.
Who you are
- Relevant experience within Customer Care, Support or Sales, across a variety of channels including any ticketing system and/or live chat.
- Superb verbal and written communication skills both English and German.
- Passion for investing and a keen interest in global financial markets is a plus.
- Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns (day/evening) and weekends.
- Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).
Skills
- Customer Relationship Management (CRM)
Job Description
Summary
We are looking to hire a full-time Product Designer, reporting to our Head of Design, to help build the future of BitGos Wallet Services. You will help develop novel features for our platform starting with definition and vision through to execution and launch. You are a passionate user advocate and able to balance business goals with proven user needs. You will need to be self-motivating and able to excel at juggling multiple projects in a startup environment. This is an opportunity to join a bold and passionate team working on unique product challenges that will shape the future of decentralized finance services. This role will require being full-time onsite at one of our Bay Area offices in San Francisco or Palo Alto to support collaborative team dynamics and innovative problem-solving
Responsibilities
- You will lead digital product design projects from research to conception to launch
- Participate in all aspects of the design process (research, ideation, design, and user testing)
- Convey user needs through personas, journey maps, user flows, wireframes, and prototypes
- Organize and lead workshops, design reviews, user interviews, and internal lessons
- Collaborate with multidisciplinary teams and advocate for design excellence
- Maintain and evolve toolkits, design systems, and brand collateral
- Contribute to the overall growth, productivity, and culture of the BitGo design team
Qualifications
- 5+ years of experience designing web-based and mobile software
- Deep understanding of the product design process, design thinking, design tools, and methodologies
- Ability to build user empathy and translate business understanding into beautiful, intuitive designs
- Humble yet able to defend design decisions using data, a solid design philosophy, and creative process
- A knack for visualizing complex data or user processes through diagrams and elegant interfaces
- Strong command of layout, iconography, typography, and information architecture
- A passion for exploring new design methods, processes, tools, and emerging technologies
- Portfolio showcasing case studies and process behind your design solutions
Nice to have:
- Experience working in and passion for digital assets and Web3 technologies
- Participate in the greater design community through speaking, writing, hosting events, and showcasing work
- Knowledge of front-end development languages such as HTML, CSS, JavaScript, React, etc.
- Experience building UI libraries and managing design systems
Skills
- Clear communication
- HTML & CSS
- Teamwork
Job Description
Summary
- Design Leadership: Cultivate a robust design strategy that propels Token Metrics to the forefront of the industry. Lead, mentor, and scale a design team capable of executing high-caliber UI/UX and graphic design projects.
- Cross-Functional Synergy: Act as the linchpin between design, product, engineering, and marketing teams, ensuring design principles are seamlessly integrated into product development and brand messaging.
- User-Centric Innovation: Champion user research and data-driven design approaches to continually refine and enhance user experience across all touchpoints.
- Market-Informed Design Decisions: Utilize your deep understanding of the crypto market to inform design decisions, ensuring our products not only meet but exceed the evolving needs of our users.
- Cultural Ambassador for Design: Foster a culture of creativity, collaboration, and continuous learning within the design team, encouraging innovative solutions that push industry boundaries.
- Crypto Design Expertise: 7+ years of experience in design, with at least 3+ years in leadership roles, preferably within the crypto or fintech sectors. A portfolio demonstrating UI/UX and graphic design excellence in crypto.
- Strategic Visionary: Demonstrated ability to develop and execute a comprehensive design strategy that aligns with business goals and user needs.
- Leadership and Collaboration: Proven track record of building and leading high-performing design teams. Exceptional ability to collaborate across departments to drive unified project outcomes.
- Innovative Problem-Solver: Strong creative thinking and problem-solving skills, with a history of pushing the envelope in design thinking.
- Communication Excellence: Outstanding communication and presentation skills, adept at articulating design concepts and strategies to various stakeholders.
- Educational Background: Bachelor's or master's in Design, Human-Computer Interaction, or related field. Further certifications related to blockchain or design thinking are a plus.
Skills
- Effective communication
- Leadership
- Problem-solving
Job Description
Summary
As a Customer Success Manager, you will be responsible for building and managing long-term relationships with our VIP B2C customers, as well as horizon scanning a wider customer base to develop potential opportunities into successful long-term growth. You will work closely with our Operations & Product teams to support Bitpandas strategic aspirations with accountability for customer satisfaction, adoption, retention, experience and growth. You'll be service-driven and know what's best for the customer while remaining commercially aware of the business needs and licensing regulatory requirements.
What youll do
- Provide unrivaled Customer Success Management by building strong relationships while focusing on delivering both customer and business outcomes.
- Leverage our data and insight, horizon scanning to intervene at critical moments in the customer journey. Proactively manage and improve customer and business KPIs for your accounts, such as trade activity, deposits, withdrawals, product adoption, CLTV, NPS, CSAT to identify trends and increase the share of customers' wallets.
- Build, maintain, and execute customer success plans working closely with internal stakeholders. Provide feedback to the Product and Marketing teams to ensure we remain competitive within the market, whilst personally managing complaints and escalations.
- Comprehensive knowledge of brand, site, promos and rewards. Maintain a level of commercial and industry awareness while ensuring the company meets all responsible standards.
- Attend and host events, representing the company in the highest possible regard, ensuring player satisfaction and post-event follow-up to realise ROI.
Who you are
- Hold a strong profile as a proven Customer Success Manager, Digital Customer Success Manager, Account/Relationship Manager, Sales Manager or equivalent who is passionate about the customer, the product and your peers.
- Demonstrate an understanding of business and customer KPIs with a track record of delivering value against those while being able to draw on strong analytical skills, ability to convert data to actionable insight, success plans and deliverables.
- Ability to lead from within and create momentum and engagement to take actions to deliver customer/business results while building internal and external relationships. Work independently, take appropriate responsibility for actions and make sensitive decisions.
- Native-like German speaker with fluency in English. Ability to communicate in a clear, engaging and professional manner. Other languages are a plus.
Skills
- Clear communication
- Customer Relationship Management (CRM)
Job Description
Summary
What youll do
- Oversee the Robinhood Marketing function as its registered principal, supervising and advising on operational and regulatory compliance
- Work closely with Product Marketing, Growth Marketing, Operations, and Creative teams. Offer guidance on marketing targeting and messaging, ensuring compliance with financial rules and regulations.
- Engage with team members from Legal and Compliance to collaboratively review and approve marketing materials and strategies.
- Develop and implement detailed, clear, and effective Written Supervisory Procedures (WSPs) that align with regulatory requirements, industry standards, and recommended practices.
- Ensure documentation is kept up-to-date, files are accurately archived, and that they reflect appropriate status, content and approvals.
- Flex into program management and/ or special projects as needed
What you bring
- Series 24 license (General Securities Principal)
- 8+ years of experience in the financial services industry, ideally on or in support or providing guidance to sales or marketing teams
- Able to scrutinize content and information through the lens of financial regulations, and address potential conflicts / triage solutions
- Strong understanding of paid advertising, email marketing operations, and compliance considerations, particularly in relation to financial regulations.
- Deep expertise in investment products and a thorough knowledge of FINRA and SEC regulations applicable to Broker-Dealers, especially regarding public communications and customer recommendations (e.g., Reg BI).
- Diligent work ethic and ability to adapt quickly while managing many projects simultaneously
- Acute attention to detail
Skills
- Attention to detail
- Email marketing
- Teamwork
Job Description
Summary
- Daily use of Claude and Codex across the full SDLC.
- Agent-first execution; we do not expect handwritten code as the default path.
- No token budget constraints for engineering workflows.
- Strong emphasis on throughput, correctness, and review quality with AI-assisted development.
- Build and ship full-stack features across frontend and backend systems.
- Own work end-to-end: product requirements, architecture, implementation, testing, rollout, and monitoring.
- Use AI agents to accelerate delivery while improving reliability and maintainability.
- Partner closely with product, design, and operations to deliver high-impact outcomes quickly.
- Improve internal engineering workflows for AI-native development and team leverage.
- 5 to 7+ years of software engineering experience in production environments.
- Strong full-stack skills (TypeScript/JavaScript, modern frontend frameworks, backend APIs, SQL/data modeling).
- Clear track record of shipping customer-facing features and backend systems.
- Heavy, practical, and proven daily use of AI coding agents.
- Excellent prompt-to-production workflow: spec agent loops validation deploy.
- Strong testing discipline and ability to reason about failure modes.
- You are a rampant user of AI tools for engineering work.
- You are comfortable in an agent-first environment where handwritten code is not the default.
- You believe AI agents have fundamentally changed how high-performing engineers work.
Skills
- Programming language (R, Python, Scala, Matlab)
- Teamwork skills
Job Description
Summary
Ramp is looking for a Senior Accountant to join our Finance team. In this role, you will report to the Revenue Accounting Manager and work closely with other members of the finance team. This role will primarily be focused on product accounting, including revenue recognition and related accounting balances. You will be a key member of the accounting close process, preparing journal entries, account reconciliations, and financial statements. You will also play a significant role in the annual audit and help the finance and leadership teams understand financial results. The best candidate has a strong attention to detail, and can follow directions in a fast-paced environment by maintaining high quality and accuracy.
What Youll Do
-
Act as a key player in the month-end close by maintaining and reconciling general ledger accounts
-
Prepare monthly financials and ad hoc reports and presentations for management
-
Assist in the annual audit process with external auditors and tax compliance process
-
Assist in the creation of accounting policies, improved processes and financial controls
-
Collaborate with FP&A for budget monitoring and preparation of budget to actuals.
-
Participate in other ad hoc projects, system integrations, and reporting requirements as needed
-
Work closely with the team to ensure policies and procedures comply with professional standards, and audit and regulatory requirements
-
Support other team members across the organization based on their needs and your competence
What Youll Need
-
Bachelors degree in Accounting
-
4+ years of experience in Accounting
-
Proven expertise with Excel
-
Working knowledge of US GAAP and international accounting standards
-
Excellent written and verbal communication; ability to adjust quickly to changing priorities and conditions
Nice to Haves:
-
Big 4 experience or valuable accounting experience with high-growth companies
-
CPA or other accounting designation
-
Experience in high-growth startups and/or high-growth technology companies
-
Experience with Revenue Recognition, experience on Revenue accounting teams, or experience auditing Revenue-related account balances.
-
Exposure to revenue accounting for card-based products, such as interchange fees, transaction processing, or related cost structures
-
Experience with Netsuite, Floqast, Ramp
-
Exposure to using AI software and leveraging it in day-to-day work
-
Exposure to using SQL
Skills
- Accounting Software
- Big Data Analysis & SQL
- Clear communication
- Teamwork
Job Description
Summary
Ramp is looking for a Senior Accountant to join our Finance team. In this role, you will report to the Revenue Accounting Manager and work closely with other members of the finance team. This role will primarily be focused on product accounting, including revenue recognition and related accounting balances. You will be a key member of the accounting close process, preparing journal entries, account reconciliations, and financial statements. You will also play a significant role in the annual audit and help the finance and leadership teams understand financial results. The best candidate has a strong attention to detail, and can follow directions in a fast-paced environment by maintaining high quality and accuracy.
What Youll Do
-
Act as a key player in the month-end close by maintaining and reconciling general ledger accounts
-
Prepare monthly financials and ad hoc reports and presentations for management
-
Assist in the annual audit process with external auditors and tax compliance process
-
Assist in the creation of accounting policies, improved processes and financial controls
-
Collaborate with FP&A for budget monitoring and preparation of budget to actuals.
-
Participate in other ad hoc projects, system integrations, and reporting requirements as needed
-
Work closely with the team to ensure policies and procedures comply with professional standards, and audit and regulatory requirements
-
Support other team members across the organization based on their needs and your competence
What Youll Need
-
Bachelors degree in Accounting
-
4+ years of experience in Accounting
-
Proven expertise with Excel
-
Working knowledge of US GAAP and international accounting standards
-
Excellent written and verbal communication; ability to adjust quickly to changing priorities and conditions
Nice to Haves:
-
Big 4 experience or valuable accounting experience with high-growth companies
-
CPA or other accounting designation
-
Experience in high-growth startups and/or high-growth technology companies
-
Experience with Revenue Recognition, experience on Revenue accounting teams, or experience auditing Revenue-related account balances.
-
Exposure to revenue accounting for card-based products, such as interchange fees, transaction processing, or related cost structures
-
Experience with Netsuite, Floqast, Ramp
-
Exposure to using AI software and leveraging it in day-to-day work
-
Exposure to using SQL
Skills
- Accounting Software
- Big Data Analysis & SQL
- Clear communication
- Teamwork
Job Description
Summary
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking Team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firms business objectives.
Job responsibilities
- Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Develops secure high-quality production code, and reviews and debugs code written by others
- Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
- Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
- Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
- Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on Java concepts and 5+ years applied experience.
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Proficiency with programming languages like Java is a must, SQL and React.js and understand software development best practices
- Hands-on experience in RDBMS; Oracle or PostgresSQL
- Proficiency in automation and continuous delivery methods
- Hands-on experience in AWS EC2, AWS Lambda, AWS KMS, AWS ECS, AWS EKS, AWS S3, EMR, Athena, SQS, EventBridge, PostgresSQL
- Hands-on experience with Cloud Infrastructure Provisioning Tools like Terraform & Cloud Formation etc
- Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
- Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- In-depth knowledge of the financial services industry and their IT systems
Skills
- Effective communication
- Programming language (R, Python, Scala, Matlab)
- SQL (a must) and Hive (optional)
- Teamwork skills
Job Description
Summary
Youll take end-to-end technical ownership of Flashbots auction sandbox. Youll combine production operations, systems engineering, and strong documentation instincts to make the sandbox reliable, repeatable, and easy to use while working closely with searchers, TEE experts, and infrastructure partners.
What youll do
-
Own reliability end-to-end for the auction sandbox and related services: deployment, upgrades, incident response, and operational hygiene.
-
Audit and consolidate components into a coherent system with a clear roadmap, interfaces, and single DRI ownership.
-
Build and automate containerized environments for latency-sensitive workloads including reproducible builds and safe defaults.
-
Create first-class operator + user docs: runbooks, examples, troubleshooting guides, and known failure modes playbooks that users can trust.
-
Partner across teams (TEE, infra, product) to expand sandbox capability while tightening security, isolation, and developer experience.
What we look for
-
You have operated Linux production systems with real ownership like on-call/incident responsibility, upgrades, and long lived maintenance.
-
Strong Linux + networking fundamentals: you debug below the dashboard in processes, sockets, filesystems, resource isolation.
-
Hands-on containers experience (Docker/Podman, image/build workflows, debugging inside containers). Orchestration familiarity is a plus.
-
A track record as a DRI for a complex service used by others including doing the boring reliability work.
-
You write excellent docs, not as an afterthought, but as part of how systems become scalable and trustworthy.
-
User empathy: you ask about constraints, workflows, and success metrics before shipping changes that break someones setup.
Who you are
-
You enjoy being the person who makes systems dependable. Specifically with runbooks, automation, alerts, and a clear mental model of failure cases.
-
You prefer ownership over handoffs and can drive a roadmap while collaborating effectively with domain experts.
-
You can learn quickly in unfamiliar domains (MEV/searcher workflows/TEE concepts) without needing prior crypto experience.
Nice-to-haves
-
Exposure to confidential computing / TEEs (e.g., Intel TDX/SGX) or adjacent isolation tech (microVMs, sandboxing, attestation).
-
Experience with reproducible build pipelines or hardened execution environments like Nix, Bazel, hermetic builds and OCI hardening.
-
History of maintaining open-source infra/tooling or running a serious bare metal setup.
Skills
- Effective communication
- Programming language (R, Python, Scala, Matlab)
- Teamwork skills
Job Description
Summary
Our Customer Success Managers work closely with institutional clients and partners, delivering high-touch service to understand their business needs and ensure they are fully leveraging our suite of BitGo products. As a strategic partner, you will use your industry expertise to help clients maximize their investment, drive adoption, and achieve their goals. Youll work cross-functionally with Sales, Engineering, Product, and Support teams to enhance the customer experience and ensure long-term success. We are seeking a CSM based in Japan who will nurture relationships with clients across the APAC region.
BASED IN JAPAN
Responsibilities:
- Serve as a dedicated advisor to institutional clients, helping them navigate and optimize their use of BitGos offerings.
- Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction.
- Partner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress and maximize value.
- Conduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into relevant platform enhancements.
- Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes.
- Lead strategic business reviews with executive and technical stakeholders, offering guidance on best practices and expansion opportunities.
- Collaborate closely with the Sales team to identify and execute opportunities for growth, including renewals and upsells.
- Work with Solutions Engineering to ensure seamless onboarding and activation of new accounts, setting them up for long-term success.
- Act as a bridge between customers and internal teams, translating feedback into actionable product improvements.
- Proactively manage potential risks by monitoring customer health metrics, addressing challenges early, and mitigating churn.
- Offer expert guidance on deployment strategies and best practices across various communication channels, including in-person meetings, video calls, and digital messaging platforms.
Skills & Experience:
- 3+ years of experience in account management, customer success, or a similar role within technology or financial services.
- Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant.
- Strong analytical skills to interpret customer data and translate insights into actionable strategies.
- Experience managing high-value customer portfolios ($1M+ ARR) and successfully driving expansion and renewal opportunities.
- Ability to create structured success plans and track progress toward key business outcomes.
- Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders.
- Strong problem-solving abilities, with a proactive mindset to anticipate challenges and present solutions.
- Project management expertise, ensuring effective execution of initiatives that drive customer success.
- Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus.
Performance Indicators:
- Renewal and expansion rates, including Gross Dollar Retention (GDR) and Net Dollar Retention (NDR).
- Growth in customer engagement, platform adoption, and usage.
- Reduction in churn and contraction through proactive success strategies.
- Customer satisfaction and advocacy, measured through feedback and NPS scores.
Skills
- Clear communication
- Problem-solving
- Strategic Management
Job Description
Summary
Do you enjoy working with leading financial institutions building innovative solutions using emerging technologies? Join Ripple as a Senior Staff Partner Engineer and be part of a global team that is redefining financial systems. Based in New York, NY or San Francisco, CA, you will get to work on ambitious projects that drive efficiencies and scale in the financial services of tomorrow. If you enjoy hands-on work with blockchain technologies, developing end-to-end solutions for finance and building relationships with institutional partners then we are looking for you.
WHAT YOULL DO:
- Partner Engineering is a highly technical team that works with our strategic partners, investments and other blockchain projects.
- Partner Engineers are highly entrepreneurial engineers who engage partners to identify difficulties and implement custom solutions that meet their needs.
- Assess proposed use cases, requirements and solutions for technical complexity, implementation risks and execution approach to ensure our partnerships are successful.
- Develop solutions based on XRPL and the suite of products and services Ripple has available.
- Provide world-class customer service to our partners, ensuring their technical needs are met.
- Influence the roadmap and product development of RippleX to meet the needs of partners.
- Collaborate with cross-functional teams to successfully implement innovative solutions.
- Determine and resolve technical challenges with flawless execution.
WHAT YOU'LL BRING:
- 8+ years experience working on technology solutions and/or development.
- Experience with open source languages such as Javascript, Java, Swift, C++, Python, Rust
- Experience and passion for building on blockchain systems - XRPL would be a significant bonus.
- Proven experience in a customer service role within the tech industry.
- Outstanding problem-solving skills with a collaborative approach.
- Experience communicating technical concepts to non-technical audiences.
- Ability to thrive in a fast-paced, dynamic environment.
For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicants experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
CA Annual Base Salary Range
$208,000 $250,000 USD
Skills
- Effective communication
- Teamwork
Job Description
Summary
Ramp is hiring Customer Experience Agents in Houston to be the voice of Ramp for thousands of customers and direct line of contact when something goes wrong. This is a phone-first role: most of your day will be spent live on the line, solving problems quickly, building trust, and creating memorable experiences for our customers.
Were a fast-moving, high-energy team that holds ourselves to a high bar: speed, accuracy, and empathy in every interaction. Here, ownership means more than answering calls; its about driving customer issues forward until theyre resolved, partnering with product, engineering, and other teams to make sure nothing slips through the cracks.
Ramp is scaling quickly, which means change is constant. We lean into AI, automation, and evolving workflows to keep up the pace and were looking for people who are excited to grow alongside that change. The best CX Agents at Ramp combine startup energy with accountability: they move fast, adapt easily, and take pride in holding themselves to measurable results.
If you thrive in dynamic environments, love delivering outstanding customer experiences, and want to work with some of the fastest-growing companies in the U.S., this role is for you.
What Youll Do
- Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat
- Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
- Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
- Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
- Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
- Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
- Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale
What You Need
- Comfort and confidence on the phone as your primary support channel
- Ability to work evenings, weekends, and some holidays
- Strong customer focus with empathy under pressure
- Excellent verbal and written communication
- Ability to quickly learn Ramps platform and apply product knowledge
- Strong analytical and problem-solving skills
- Persistence in driving issues to resolution with internal teams
- High reliability and professionalism in live support environments
- Comfort working toward performance metrics in a results-driven role
Nice to Haves
- Familiarity with AI-powered tools or workflow automation in customer support
- Comfort working in a high-growth or startup environment where processes evolve quickly
- Experience with Zendesk or other customer support platforms
Skills
- Clear communication
- Critical thinking
- Problem-solving
- Teamwork skills
Job Description
Summary
The Performance Marketing Specialist will be responsible for planning, implementing, and optimising performance marketing campaigns to drive customer acquisition, increase conversions, and maximise ROI across multiple regions. This role covers both web and app user acquisition across paid search & paid social.
Who you are
Skills
- Attention to detail
- Clear communication
- Microsoft Excel (Advanced)
- Teamwork
Job Description
Summary
We are seeking a highly experienced Compliance Product Lead to join our dynamic team. The successful candidate will have a deep understanding of Compliance Regulations and hands on experience in building world class Compliance products. This role demands a strong background in Product management and technical knowledge in the financial industry, particularly relating to Compliance (Anti-money Laundering, Transaction Monitoring).
Team Introduction
The Central Product Team at Binance is where innovation meets user experience. We're shaping the core platforms and services that support Binances global ecosystem, optimizing user interactions, and enhancing operational efficiency. If you're passionate about building scalable, secure solutions that drive crypto adoption, join us and be part of a team that's redefining the digital asset experience.
Responsibilities
- Oversee and lead the Compliance product team, monitor performance, manage incidents and identify enhancement opportunities for both existing and potential new solutions
- Develop and liaise with Compliance and internal stakeholders building world-class Compliance product solutions
- Evaluate and improve Compliance product performance by tracking key metrics and notifications
- Partner with multiple internal teams to identify and alleviate Compliance promptly
- Supervise project progression of respective teams and ensure all stakeholders are updated on the latest status
- Formulate and employ processes and procedures for tasks associated with regulator Product operation, incident management, reporting, and communication
Requirements
- At least 8-10 years of experience in Product Development
- Proven exposure in Compliance related Product management, preferably in Finance or Technology industry
- At least 2+ years of leadership experience
- Strong understanding of Compliance, Transaction Monitoring, AML
- Proven track record in launching Compliance features products
- Strong problem-solving and analytical abilities. Effective communication for technical and non-technical audiences
- Proficiency in Agile development, and Data analysis
Skills
- Leadership
- Problem-solving
- Product knowledge
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